Refund policy

Our promise. We want your dog to actually use and love what we provide. If something’s not right, we’ll make it right.

Damaged, defective, or wrong item. If your order arrives damaged, defective, or incorrect, email cs@busydogsupply.com within 30 days of delivery. We’ll make it right with a refund, a replacement, or store credit. No need to ship anything back. If something arrived damaged, a photo helps us sort it out quickly.

Changed your mind / dog didn’t take to it. Reach out within 30 days of delivery. We’ll make it right with a refund, a replacement, or store credit. No need to ship anything back: because these are used with food and pets, we don’t ask for a physical return.

Refund timing. Approved refunds go back to your original payment method within 5–10 business days of approval. (Depending on your bank, it may take a few more days to appear.)

Why we don’t ask for returns. For your dog’s safety, used feeding and licking products can’t be resold, which is exactly why we offer a refund, a replacement, or store credit instead of asking for a return.

How to start. Email cs@busydogsupply.com with your order number. If something arrived damaged, a photo helps us sort it out quickly. We reply within 1–2 business days.